Custom
Promotional Products

Frequently Asked Questions

• What services does The Supply Shack offer?

  The Supply Shack specializes in supplying branded and general merchandise to businesses and organizations of all sizes. We are direct to factory with feet on the ground globally. A few of our capabilities include:

  • Drop ship orders to any number of locations
  • Overseas sourcing and direct to client importing
  • Kitting and branded packaging
  • Customized e-commerce platforms for B2C solutions
  • Procurement for Government Entities (State, Local, Education, and Federal)
  • Free product mockups with your logo

• Can I see a sample?

  Absolutely! Samples are available for almost all of our products. In most cases, samples are free.

  For more expensive or expedited items, we may ask you to pay for the sample and/or the cost of shipping. If an order is placed, your dedicated consultant will work to help you limit sample costs when possible.

  Samples are intended to help our clients make an informed buying decision. We reserve the right to refuse any sample request and samples are limited to two per customer. Samples will be blank or will contain a random imprint.

• What artwork format do I need? What if I do not have the right kind of file?

  Decoration requires vector (.ai, .eps, .psd) art or high-resolution pdfs to make sure your design looks perfect. If you do not have the correct type of file, send us what you have. Our consultants will be happy to advise and assist you on the best decoration methods and how to recreate your artwork! Basic art recreations are free.

• Do you keep my artwork on file?

  Yes! We keep all active clients’ art on file so you can easily reuse the same artwork over and over on any product you like.

• Do you decorate apparel?

  We can decorate your apparel a number of different ways. The most common are screen printing, direct to garment, heat transfer, embroidery and sublimation. Your consultant can advise you on the fee structures for each of these decoration methods.

• What is your policy on the use of trademarks?

  When you supply The Supply Shack with artwork, you are warranting that you have the right to use and distribute your artwork. In some cases, The Supply Shack may require written confirmation from the trademark owner that you are permitted to use it.

• What forms of payment do you accept?

  For first-time buyers, The Supply Shack accepts most major credit cards, ACH, or wire payments. We also can accept purchase orders from qualifying current clients. If you have already worked with us before, ask your consultant for an The Supply Shack Credit Application. Please keep in mind that certain products may require prepayment even for current clients.

• What if I find a product cheaper after order placement?

  The Supply Shack has a policy to beat or match any price we are able to. If you find the same product for a lower total cost, tell us! We want to work with you and will do everything we can to work within your budget.

• What if I am unhappy with how my order turned out?

  We encourage our clients to take advantage of our generous sample policy so you can see the product before you buy. If you think something looks wrong when you receive your order, please tell us! We want you to be happy with your order and will do everything we can to make it right.

• Can you ship on my account?

  Sure! The Supply Shack works with most major carriers. When you speak to a consultant, let them know your shipping account number.

• Can I drop ship or ship to multiple locations?

  No problem. Just let your promo consultant know where you want to ship, and they will make it happen. If you placed your order online, make sure to let us know when we reach out to confirm your order. Depending on the product, there may be additional fulfillment and shipping fees to ship to multiple locations.

• What are “set-up” fees?

  Set up fees depend on the decoration technique. Each technique has its own machinery and work processes. A set up fee is the cost to prepare the machine and any necessary components to print your artwork on your product. Our consultants will be happy to explain more about the techniques available for your specific product and the costs.

• What are “run” charges?

  A run charge is the per unit cost to print on your product. This includes any materials, such as ink or thread, and the labor needed to apply the decoration.